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Trends in Utilization of Electronic Consultations Associated With Patient Payer and Language Among US Academic Medical Centers During the COVID-19 Pandemic

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Key Points Question How did utilization of electronic consultations (eConsultations) change during the COVID-19 pandemic for US academic medical centers with mature eConsultation programs? Findings In this cohort study including… Click to show full abstract

Key Points Question How did utilization of electronic consultations (eConsultations) change during the COVID-19 pandemic for US academic medical centers with mature eConsultation programs? Findings In this cohort study including 14 545 completed eConsultations, eConsultations as a proportion of all specialty consultations significantly increased in the first week of the pandemic. This held true for both English- and non-English–speaking patients and across all payer types, except for self-pay and uninsured patients. Meaning These findings suggest that eConsultations provided an accessible mechanism for clinicians to receive specialist input when in-person care was limited.

Keywords: payer; medical centers; covid pandemic; electronic consultations; utilization electronic; academic medical

Journal Title: JAMA Network Open
Year Published: 2022

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