LAUSR

Key Points Question Was the introduction of patient navigator prior to telehealth video appointments associated with improved attendance to telemedicine visits? Findings In this quality improvement study conducted at a single US health center with 4066 patients, there was an absolute increase of 9% in appointment attendance with the use of a patient navigator (92% vs 83%). The program had a positive return on investment of $11 387 over the 12-week period, accounting for program costs and average reimbursement. Meaning The findings of this study suggest that adding a patient navigator to episodic telehealth visits may increase visit attendance and provide a net financial return.