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Patient Experience at US Hospitals Following the Caregiver Advise, Record, Enable (CARE) Act

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Key Points Question Was passage of the Caregiver Advise, Record, Enable (CARE) Act, a state-level policy designed to facilitate communication among patients, caregivers, and clinical care teams during hospitalization, associated… Click to show full abstract

Key Points Question Was passage of the Caregiver Advise, Record, Enable (CARE) Act, a state-level policy designed to facilitate communication among patients, caregivers, and clinical care teams during hospitalization, associated with differential improvements in patient experience? Findings In this cohort study of 2763 short-term, acute-care US hospitals from 2013 to 2019, differential improvements in patient experience were found across multiple measures, including communication with nurses and physicians and receipt of discharge information, among CARE Act states compared with non–CARE Act states after policy passage. Meaning These findings suggest that policies that formally integrate communication may improve patient outcomes.

Keywords: patient experience; caregiver advise; care act; care; advise record

Journal Title: JAMA Network Open
Year Published: 2023

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