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Perspectives on the Intersection of Electronic Health Records and Health Care Team Communication, Function, and Well-being

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Key Points Question How do electronic health records (EHRs), team functioning and communication, and clinician well-being intersect from the point of view of physicians? Findings In this qualitative study comprising… Click to show full abstract

Key Points Question How do electronic health records (EHRs), team functioning and communication, and clinician well-being intersect from the point of view of physicians? Findings In this qualitative study comprising 73 attending and resident physicians, the EHR was reported to be the dominant communication modality among teams, facilitating straightforward and task-related communication but limiting rich and social communication. The EHR was reported to negatively affect team function and team well-being. Meaning The findings of this study suggest that positive aspects of EHR use support task-oriented and efficient communication among team members; however, the technology shifts attention away from the human needs of the care team, and interventions to cultivate interpersonal interactions and team function are necessary to complement the efficiency benefits of health information technology.

Keywords: health; function; communication; team; health records; electronic health

Journal Title: JAMA Network Open
Year Published: 2023

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