LAUSR

Key Points Question What patient characteristics are associated with being offered or choosing telephone vs video visits? Findings In this survey study of 4691 Medicare beneficiaries (representing 27 887 642 Medicare beneficiaries), 17% receiving care from practices offering both video and telephone visits reported that they were personally offered telephone visits only; 43% of those who were personally offered both video and telephone visits chose telephone visits. Being offered and choosing telephone visits were associated with less technology access and lack of video experience; those with Hispanic ethnicity or limited English proficiency were more likely to be offered telephone visits but not more likely to choose them. Meaning This study found that many patients reported choosing telephone visits when given the option, suggesting the need to support telephone visits when appropriate while addressing multilevel barriers to video use (eg, clinic infrastructure and interpreter availability).