LAUSR

ObjectiveTo identify the factors that lead to the legalization and jurisdiction of health care by patients and health customers of the Unified Health System of Brazil, SUS.Subjects and methodsThe legalization of health care is effective when the citizen searches for health care in health institutions without success. Thus, his or her last alternative is to seek legal resources. This is a systematic review of the PubMed database carried out in February, March and April 2017 using the integrated method and three searches. The eligibility criteria for the studies were being published in English, Portuguese or Spanish, working with humans and articles being available in the full version. Dissertations, letters to the author, editorials, current themes and free themes were excluded.ResultsA total of 3338, 6 and 16 studies were found, respectively, in the first, second and third search. After refinement, there were 29 articles published between 2009 and 2016, of which 11 met the established criteria. The findings demonstrate that the population seeks the intervention of a legal system for access to medicine, treatment and therapy, medium and high complexity procedures and to obtain food formulas, supplies and medical hospital products.ConclusionThe factors that contributed to legalization were predominantly related to medications and being in agreement with the other studies in the literature, with emphasis on requests for vacancies in the unit/intensive care center with new determining factors.