Photo by lukassouza from unsplash
Optimization and prediction of customer satisfaction in the shipping industry impacts immensely upon strategic planning and consequently on the targeted market share of a corporation. In shipping industry, accurate measures… Click to show full abstract
Optimization and prediction of customer satisfaction in the shipping industry impacts immensely upon strategic planning and consequently on the targeted market share of a corporation. In shipping industry, accurate measures of customer satisfaction are usually very cumbersome to elaborate. In this work we aim to reveal the most effective optimization methods, employing artificial intelligence approaches such as rough sets, neural networks, advanced classification methods as well as multi-criteria analysis under a comparative framework vis-à-vis their forecasting performance.
Journal Title: Computational Economics
Year Published: 2018
Link to full text (if available)
Share on Social Media: Sign Up to like & get
recommendations!