LAUSR

Background Broad consensus supports the use of primary care to address unmet need for mental health treatment. Objective To better understand whether primary care filled the gap when individuals were unable to access specialty mental health care. Design 2018 mixed methods study with a national US internet survey (completion rate 66%) and follow-up interviews. Participants Privately insured English-speaking adults ages 18–64 reporting serious psychological distress that used an outpatient mental health provider in the last year or attempted to use a mental health provider but did not ultimately use specialty services ( N  = 428). Follow-up interviews were conducted with 30 survey respondents. Main Measures Whether survey respondents obtained mental health care from their primary care provider (PCP), and if so, the rating of that care on a 1 to 10 scale, with ratings of 9 or 10 considered highly rated. Interviews explored patient-reported barriers and facilitators to engagement and satisfaction with care provided by PCPs. Key Results Of the 22% that reported they tried to but did not access specialty mental health care, 53% reported receiving mental health care from a PCP. Respondents receiving care only from their PCP were less likely to rate their PCP care highly (21% versus 48%; p  = 0.01). Interviewees reported experiences with PCP-provided mental health care related to three major themes: PCP engagement, relationship with the PCP, and PCP role. Conclusions Primary care is partially filling the gap for mental health treatment when specialty care is not available. Patient experiences reinforce the need for screening and follow-up in primary care, clinician training, and referral to a trusted specialty consultant when needed.