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•We test convergence regarding customer experiences in the hospitality realm.•We examine 1,776 Airbnb web reviews across the US, Portugal, and India.•Using thematic analysis, we find support for convergence of consumer… Click to show full abstract
•We test convergence regarding customer experiences in the hospitality realm.•We examine 1,776 Airbnb web reviews across the US, Portugal, and India.•Using thematic analysis, we find support for convergence of consumer experiences.•Our contribution is this analysis and finding of consumer convergence.
Keywords:
evidence convergence;
customer;
experience evidence;
customer experience;
airbnb customer;
convergence
Journal Title: Annals of Tourism Research
Year Published: 2017
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Journal Title: Annals of Tourism Research
Year Published: 2017
Link to full text (if available)
Share on Social Media: Sign Up to like & get
recommendations!