LAUSR

Abstract Malaysian Government has announced that for construction industry to transform by 2020, quality in construction is needed to be improved. Total Quality Management (TQM) could facilitate this motive. Thus, the purpose of this research is to identify, rank and analyze the factors affecting TQM implementation in a construction company so that industrial practitioners avoid poor quality products. A case study concept was used and a questionnaire survey was collected from 32 respondents. The reliability test was conducted using Cronbach's Alpha Coefficient. Employee related factor was identified to be the most crucial factors affecting TQM implementation. Contractor group of respondents showed excellent level of internal consistency (overall reliability) with the validation value of 0.956 using Cronbach’s Alpha Coefficient. In conclusion this research able to give a series of recommendation and a clear quality management which can be followed by the industry practitioners to ensure that Total Quality Management can be implemented.