LAUSR

Abstract This exploratory study examines differences in employees' perceptions of the individual items that comprise the perceived supervisor support instrument in the select-service hotel setting. Data obtained from hourly employees were compared across employee demographic groups, such as gender and age, and employee workplace characteristics, such as department and years of service, and were utilized to uncover differences in perceived supervisor support. Through t-tests and ANOVAs, results showed perceptions can vary by groups both in overall perceived supervisor support and individual supervisor support items, especially between full-time employees and part-time employees where part-time employees felt less supported by their managers in almost all instances that were measured. This indicates that while the supervisor support construct items all comprise support, the various support actions by managers may be viewed differently by employee groups. A discussion including implications for management such as providing support across all employee groups and understanding the impact of various behaviors of support is presented.