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Abstract To understand how to enhance employees' PEBs of IHCs in China, the study investigated interactions of employees' autonomous motivation (AM), controlled motivation (CM), ECs and PEBs. A quantitative approach… Click to show full abstract
Abstract To understand how to enhance employees' PEBs of IHCs in China, the study investigated interactions of employees' autonomous motivation (AM), controlled motivation (CM), ECs and PEBs. A quantitative approach was employed to test the hypotheses of the study. In total, 181 valid responses from IHCs in Chongqing (one of four municipalities) were collected with an online questionnaire method. Data analysis by SPSS Statistics 24 and SmartPLS 3.2.7, the study verified that AM, CM and ECs were directly and positively related to employees' PEBs. Besides, the study found that ECs were as a mediator of relationship between AM and employees' PEBs. The results presented principally practical suggestions: IHCs need to combine employees' AM with CM for PEBs improvement, and employees' environmental attitudes (e.g. ECs) should also be a focus rather than merely concentrating on how employees perform their PEBs through motivation.
Journal Title: Journal of Hospitality and Tourism Management
Year Published: 2019
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