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Abstract The decline of retailing in cities is well documented in the international literature, but to date there has been little research in Australia. The objective of this study, conducted… Click to show full abstract
Abstract The decline of retailing in cities is well documented in the international literature, but to date there has been little research in Australia. The objective of this study, conducted in regional Australia, is to examine drivers and barriers for city shopping, and motivations for out-of-town shopping. Surveys were administered to retailers and city shoppers. Qualitative data were analysed using Leximancer to draw out relevant themes and concepts. Responses (n = 367) show store variety, customer service, car parking and the overall offering and experience are important drivers of city shopping, whilst expensive parking, empty shops, lack of amenities and store variety are commonly cited barriers.
Journal Title: Journal of Retailing and Consumer Services
Year Published: 2021
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