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Threat and opportunity: The impact of social inclusion and likeability on anonymous feedback, self-esteem, and belonging

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Abstract The aim of the study was to extend previous research on feedback giving behaviour by investigating whether (a) recalling a previous experience of social inclusion or exclusion prior to… Click to show full abstract

Abstract The aim of the study was to extend previous research on feedback giving behaviour by investigating whether (a) recalling a previous experience of social inclusion or exclusion prior to providing performance feedback to a likeable or less likeable feedback recipient impacts on anonymous performance evaluations, and (b) people experience a change in self-esteem and belonging after providing anonymous feedback. Two hundred and forty-one participants took part in the online study. Participants were asked to either recall a previous experience of social inclusion, social exclusion, or what they had eaten in the past 48 h (control). They were then asked to evaluate a book review attributed to either a likeable or relatively less likeable target. Hypotheses 1 and 2 were not supported such that performance feedback was not positively modified regardless of feedback recipient likeability. Hypothesis 3 was not supported such that self-esteem and belonging did not increase after providing performance feedback. However, subsequent analyses demonstrated that there is a complex interaction between the social inclusion manipulation and feedback recipient likeability on changes in self-esteem and belonging after providing feedback. The theoretical implications of the findings as well as the practical implications will be discussed.

Keywords: social inclusion; likeability; feedback; esteem belonging; self esteem

Journal Title: Personality and Individual Differences
Year Published: 2017

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