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Emotional stability and citizenship fatigue: The role of emotional exhaustion and job stressors

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Abstract Drawing upon conservation of resources theory (Hobfoll, 1989, 2002) and trait activation theory (Judge & Zapata, 2015; Tett & Burnett, 2003; Tett & Guterman, 2000), we investigated the personality… Click to show full abstract

Abstract Drawing upon conservation of resources theory (Hobfoll, 1989, 2002) and trait activation theory (Judge & Zapata, 2015; Tett & Burnett, 2003; Tett & Guterman, 2000), we investigated the personality antecedents of citizenship fatigue. Specifically, we proposed that emotional stability predicts citizenship fatigue via the mediation of emotional exhaustion, and job stressors moderate this mediated relationship. In Study 1, with time-lagged data from 156 employees, results revealed that emotional stability was negatively associated with citizenship fatigue via the mediation of emotional exhaustion over and above the other four Big Five traits. In Study 2, using two-wave data from 305 employees, results first replicated the findings of Study 1 and found that emotional exhaustion fully mediated the relationship between emotional stability and citizenship fatigue. Moreover, the negative relationship between emotional stability and emotional exhaustion was stronger when job stressors were higher. Implications and future directions were also discussed.

Keywords: job stressors; emotional exhaustion; emotional stability; citizenship fatigue

Journal Title: Personality and Individual Differences
Year Published: 2019

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