LAUSR

Abstract The existence of a professional construction management agency has already accepted in the construction business in Indonesia. The outcome of the services has expected to improve overall project success. In the aim to obtain a more comprehensive figure of performances both from a financial and non-financial point of view, the PMBOK knowledge area is proposed to be tailored into a balanced scorecard based performance measurement. The foundation of the strategic map is ‘learning or growth’ perspective, where improvement is necessary to increase the organization's internal ‘business process’ perspective. Review of existing literature shows that construction project team's achievement generally measured by scope, cost, schedule, and quality performance, initially contributed by human resource management and advances. As the result of the study, human resource management shall comprise of competence, the role of project manager, recognition and reward, facility, and lesson learned. Advances shall include technology, building information modeling, modern method of construction, and emerging management technique. Furthermore, analysis of the relations between those elements is important for the agency's scoreboard model development.