LAUSR

Abstract As a result of Industry 4.0 revolution, Logistics 4.0 concept has arisen as logistics sector development is strongly connected to the development of the industry. In the paper Logistics 4.0 determinants are new technologies and tools which are used as specific assessment items to evaluate the company’s maturity level. The objective of the paper was to present the results of empirical research on Logistics 4.0 maturity in the Polish service industry (Project ID: 2016/21/D/HS4/02116). To achieve the major goal of the research, the Logistics 4.0 maturity model was developed and verified on the basis of results of a survey of 2000 companies. The object of the survey was enterprises from the Polish service industry, while the subject of the research was the level of logistics 4.0 tools implementation in companies under study. The research results were presented considering the company’s industry (e.g. construction, transport, storage, hotel, catering, IT, finance, insurance, education) and the company’s size regarding the employment level: micro, small and medium-sized and large companies. The proposed approach allows for self-assessment of advancement in Logistics 4.0 implementation. Considering the results, directions for further actions may be determined.