LAUSR

Abstract When Cape Town was hit by drought in 2017, Johannesburg dam levels were also been affirmed as low affecting some parts of Johannesburg areas. At the time of famine, other cities including Johannesburg contributed water through various projects to the residents of Cape Town. South Africa being one of the water strained countries is worsened by the growing inequality among the poor and the rich with the former having the feeling that the later are treated better. The study was piloted in Johannesburg within Johannesburg Metropolitan Municipality (JMM). The population size was sampled from the households within the municipality’s regions namely A, B, C, D, E, F and G. The aim was to assess household’s thoughts in view of service quality offered by the municipality on water supply. Even though the study focused on the efficiency of water supply, the inquiry was limited only to service quality provided to households and not the product quality. Despite the fact that households in this municipality proclaim their satisfaction regarding the quality of supplied water, a majority expressed trepidations about communication breakdown between the municipality and households. People indicated that the municipality does not care about people’s good health and wellbeing. According to results, there are no active engagements between the municipality and households. The study discovered that household water consumers have no or little acquaintance about water endeavors. For an example, there was a high ambiguously when people were asked their opinions on the accuracy of billing for consumed water, per household. At the time of this study, only 28% of respondents were convinced that billing is in fact accurate; 30% alleged that it is not accurate and a massive percentage of 41% expressed that they are not sure about the level of accuracy where billing is concerned. Household views on water conservation also substantiate the limited knowledge that people have about water. Generally, people assume that because they are taking a short shower instead of a bath and close a tap while brushing teeth; therefore, they are saving water. The municipality should first increase its transparency to all water users in the city to ensure that the awareness is satisfactorily created.