LAUSR

Abstract Recent growth of events has triggered research into the determinants of successful event delivery. Communication is one of the determinants, and the importance of managerial leadership in enabling communication across an event's team is recognised. Empirical research on the attributes of event managers that make them good leaders from the perspective of an event's team is however limited. Through in-depth, semi-structured interviews with employees of an established events company in the UK, this study explores the role of managerial leadership in the success of an event, referring in particular to the enablers and inhibitors of effective communication. The study finds that leadership capacity of managers correlates with their personal and inter-personal competencies. On a personal level, poor motivational and interaction skills reduce the event's team performance. On an inter-personal level, insufficient recognition of the efforts applied by individual team members as well as the entire team serves as an inhibitor.