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The secondary crisis communication of Occupy Central on Weibo: A response to Denis Tolkach

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Abstract This is a response to the rejoinder by Tolkach (2018) to Luo and Zhai's (2017) paper (“I will never go to Hong Kong again” How the secondary crisis communication… Click to show full abstract

Abstract This is a response to the rejoinder by Tolkach (2018) to Luo and Zhai's (2017) paper (“I will never go to Hong Kong again” How the secondary crisis communication of “Occupy Central” on Weibo shifted to a tourism boycott). The authors recognize Tolkach's suggestion on academic debates but hold different opinions to his arguments. Thus, further clarification is provided to Tolkach's two main concerns: the impact of Occupy Central on Hong Kong tourism and sentiment analysis of censored material. This response emphasizes that Luo and Zhai primarily discussed the secondary crisis communication and public emotions that arose in the Chinese social media over the events in Hong Kong, and not the events themselves. Additionally this rejoinder provides more information on Tourism between mainland China and Hong Kong, the environment of Chinese social media, and academic research progress in mainland China. It also advocates an “empathetic understanding” in cross-cultural academic dialogue.

Keywords: crisis communication; secondary crisis; response; tolkach; occupy central

Journal Title: Tourism Management
Year Published: 2018

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