LAUSR

This paper extends the research that begun in 2008 by the authors, on users’ perception of public transport quality. The objective of the current paper is to investigate the impact of crisis on public transport users’ satisfaction, and demand. Data from two user satisfaction surveys that took place in Athens in 2008 and 2013 are used for the analysis. A hybrid choice and latent variable model is developed, to model the increase of public transport demand within the last five years. As exploratory variables are used demographic characteristics and travel attributes. The satisfaction of the users about the quality of public transport service is included as latent variable into the model.