LAUSR

AbstractThis paper presents a state-of-the-practice of turnaround maintenance (TAM). It also develops an assessment tool for TAM projects based on quality function deployment (QFD). A modified QFD methodology was used in a case study to investigate how TAM projects can be implemented successfully. To build the QFD matrix, the research identified the technical and stakeholder requirements from three survey sources: literature, industry, and expert opinions. The findings presented three levels of technical requirements: phases (4), attributes (10), and detailed (32). It also defines nine stakeholders (internal and external) with a 24 requirements. In addition, the weights of the technical requirements are found by using the QFD framework. The weights are used to build an assessment matrix based on a Likert scaling. A case study is presented to demonstrate the assessment tool for a petrochemical facility in Saudi Arabia. The assessment found deficiencies in four TAM attributes. Finally, the research proposed...