LAUSR

We recommend an approach to estimate a process performance measure (or parameter) at the present time from a stream of data where the performance may drift slowly over time. It is common practice to estimate current process performance using either present-time data only or including all historical data. When sample sizes by time period are small, an estimate based only on present-time data is imprecise. When the performance changes over time, including historical data in estimation trades more bias for less variability. We propose to regulate the bias/variance trade-off using estimating equations that down-weight past data. We derive approximations for the variance of the estimator and the distribution of a test statistic involving the estimator. The work is motivated by estimation of a customer loyalty measure where realistic data demonstrates the proposed approach.