LAUSR

Abstract The emergence of a new technology like BIM is often connected with extensive discussions of industrial and organizational development and change. However, predicting the use trajectory of a technology has always been a difficult task. In understanding the adoption and use of information and communication technology (ICT), the way that people make sense of a technology is an important component. Even if sensemaking varies over time, studies of sensemaking processes over longer periods are rare. This paper has two aims. First, to develop a conceptual framework of how the development of sensemaking processes shapes the adoption and use of ICT. Second, to discuss the implications of this for research and practice, with a specific focus on the adoption and use of BIM. The research involves a case study of 12 years of telemedicine use in a Swedish county. These results are compared with contemporary BIM studies. The overall conclusion is that the use of technology is heavily shaped by the sensemaking of significant actor groups. This is grounded both an institutional logic and daily practice in relation to the benefits or disadvantages the group perceives from the use of the technology.