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Addressing Information Needs in Employment Services Provision in Italy: The Role of Codesign Networks

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ABSTRACT This article examines how coproduction can contribute to information quality in support of labor-market decision-making. Data was gathered on different types of Labor Market Intelligence (LMI) as decision-support systems… Click to show full abstract

ABSTRACT This article examines how coproduction can contribute to information quality in support of labor-market decision-making. Data was gathered on different types of Labor Market Intelligence (LMI) as decision-support systems for stakeholders, and subsequently by analyzing a specific program, with a focus on the role of information within its coproduction process. Results confirm the importance of information systems to support employment services design, but highlight the limitations of existing channels, and outline the types of information needed for policy effectiveness: those that are gathered through continuous relations with employers and jobseekers, and that often derive from participation in policy networks.

Keywords: information; information needs; addressing information; employment services; role

Journal Title: International Journal of Public Administration
Year Published: 2017

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