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The purpose of this study is to explore the impact of New Public Management (NPM) reform on customers’ perceptions of service quality. This study uses a mixed methods research design.… Click to show full abstract
The purpose of this study is to explore the impact of New Public Management (NPM) reform on customers’ perceptions of service quality. This study uses a mixed methods research design. For quantitat...
Keywords:
mixed methods;
perceptions service;
public management;
new public;
service quality
Journal Title: International Journal of Public Administration
Year Published: 2020
Link to full text (if available)
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Journal Title: International Journal of Public Administration
Year Published: 2020
Link to full text (if available)
Share on Social Media: Sign Up to like & get
recommendations!