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Grey Relational Evaluation of Bulk Water Provision Service Quality Using the SERVQUAL Framework

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Assessing the service quality of water provision is essential to minimize the gaps between customer expectations and perceptions. This study aims at assessing the bulk water provision service in th... Click to show full abstract

Assessing the service quality of water provision is essential to minimize the gaps between customer expectations and perceptions. This study aims at assessing the bulk water provision service in th...

Keywords: service quality; bulk water; service; water provision

Journal Title: International Journal of Public Administration
Year Published: 2021

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