LAUSR

ABSTRACT Information and communication technologies (ICTs) investments come with expectations of increased productivity, but results from ICT impact studies are mixed. We look at workforce characteristics and female participation in the workforce and management and ICTs as contexts to investigate their impact on capacity utilization. This was accomplished by using the Technology, Organization, and Environment framework and regression analysis. The results illustrate the importance of a stable and skilled workforce, capable of leveraging the existing infrastructure. In addition, the pursuit of international certifications, formal employee training, female participation, and other factors affect capacity utilization. From the research findings, we identified eight research hypotheses for future investigations.