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ABSTRACT Realizing the full potential of automation requires not only the selection of technologies but also arranging the complex implementation environment. At the same time, managers lack verified tools facilitating… Click to show full abstract
ABSTRACT Realizing the full potential of automation requires not only the selection of technologies but also arranging the complex implementation environment. At the same time, managers lack verified tools facilitating automation evolution and fostering benefit realization. With the research purpose to outline key areas of successful business process automation management, a novel Business Process Automation Maturity Model (BPAMM) was designed and tested, using the Delphi Method. BPAMM supports practitioners in building the automation vision and strategy.
Journal Title: Information Systems Management
Year Published: 2022
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