LAUSR

Abstract Strategy development and appropriate organizational structure are crucial for the management of non-governmental organizations (NGOs). Performance is also an essential concept for NGOs, even they perform on a volunteer basis. This study focuses on NGO’s strategy and organizational structure and tests their mediating roles between contingency factors (environmental predictability and information technology usage) and performance indicators (effectiveness and sustainability). This study supported empirical results from a survey and utilized a structural equation model. The results indicate that partial mediation exists among all the mentioned contingency variables and performance indicators via structure and between environment and effectiveness via structure.