LAUSR

ABSTRACT The need for research support in U.K. universities is growing at a fast pace and a number of different professional and academic units within universities are involved in the process. This case study takes place in a post-92 higher education institution and discusses the benefit of utilizing a cross-university Community of Practice (CoP) approach to delivering research support services. It takes a qualitative approach, using semi-structured interviews to ascertain the personal experiences of community members. The article's key findings for successful implementation include a common sense of purpose; a shared concern or passion about the research agenda; a sense of community and belonging; trust; a safe environment; and senior management support. Added benefit is demonstrated by enhanced staff knowledge, increased job satisfaction, and profile-raising of the Library and Learning Service. The findings can help libraries in similar positions to use collaborative initiatives to develop research support services.