LAUSR

ABSTRACT Road haulage operations in general, and distribution in particular, are inefficient. Given the societal importance of road haulage and the low efficiency of the sector, road hauliers need to improve their operations and systematically tackle inefficiencies. However, the real causes of these inefficiencies, the ‘root causes’, have not been sufficiently examined in previous studies. This paper expands on prior research by adapting existing models that can be used to identify the root causes of inefficiencies, and to enable systematic improvements in road transport operations. Our research is based on a lean approach and an adapted version of Ishikawa’s model. It is shown as a matrix based on transport processes and the Ishikawa categories to identify the root causes of inefficiencies in road haulage that influence performance. The adapted model was tested in three road haulage case studies. Our findings suggest that most efficiency problems appear in the actual transport execution.