LAUSR

the act of teaching, happiness in achievement, and the accompanying trusting relationship. Obviously, ethical considerations with this ‘technology’ are of the most complex ones. If one would distinguish between the technological trends of digitalisation and datafication (often considered as one trend!), then this book is mainly about digital technologies and less about the potential of data and valuable insights one could find from it using analytics. Chapters 7 (Using Data to Improve Client Services) and Chapter 8 (Getting Big Data to the Good Guys: The Promises and Challenges of San Francisco’s Shared Youth Database) are about data, but mainly from the perspective of technological challenges regarding access, data architecture, cross-organisational access, and sharing information in general. Those are all extremely important challenges and must be addressed daily, but the potential of data analytics is much greater: understanding the behaviour of a person, dynamics of a social network and general trends, relationships and patterns in families and communities. Chapter 9 introduced the potential of geographic information systems for social work education, research, and practice. I would personally classify this chapter as well a ‘data contribution’, strongly in line with trends of novel data sources mostly becoming geographically and temporally trackable. Considering the context of the year 2019, it was somewhat surprising that Artificial Intelligence (AI) as a technology was not covered explicitly in the book. However, since the topic of AI has a risk of being overhyped, perhaps it is even a good thing that only very lucid and methodologically thought-through case studies were chosen and presented. Having said that, a tiny hint existed in Chapter 14 (Going Forward), which mentions social work 2.0 and chatbots. The potential of autonomous-algorithmic social workers is enormous. Social worker jobs are not susceptible to computerisation in the near future, but technology can help to achieve much more with much less.