LAUSR

Abstract Many universities in different parts of the world are seeking to enhance the cultural diversity of their staff and student body and yet repeated studies have shown that good integration can be difficult to achieve. Although several studies have examined the reasons why such integration is difficult, there has been very little research into the actual process of social integration. This paper addresses this gap through a qualitative study of intercultural learning. Students were asked to focus on a behaviour that was personally or professionally important to them but that they were having difficulty adapting to. The paper reports the varying, unfolding experiences of six of these students as they faced the affective, behavioural and cognitive challenges of adjusting to different greeting patterns and the strategies they used for gradually overcoming them. Drawing on the literature and the findings, an intercultural growth model is proposed. The paper ends with a discussion of the implications of the findings for enhancing social integration at university.