"How to influence the professional discretion of street-level bureaucrats: transformational leadership, organizational learning, and professionalization strategies in the delivery of social assistance"

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How to influence the professional discretion of street-level bureaucrats: transformational leadership, organizational learning, and professionalization strategies in the delivery of social assistance

Developing professional discretion of street-level bureaucrats (SLBs) is not only an important strategy for bridging the gap between public service rules at policy level and sophisticated individua... Click to show full abstract

Keywords: professional discretion; level bureaucrats; level; discretion street; street level

Journal Title: Public Management Review
Year Published: 2020

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