LAUSR

ABSTRACT At present, healthcare industry in general and hospitals in particular are in need of automated information systems to capture, document, store, manage, and transfer large amounts of information related to the health of individuals as well as the wide array of business and organizational activities that take place in the health sector. Despite of many benefits of implementing HIS which is a costly implementation, the HIS project, however, sometimes fails. The importance of the HIS failure and the preventive methods in this regard has made the researchers examine the failure factors of the IS. In the current study, the FMEA technique was used in an Interval-Valued Intuitionistic Fuzzy environment to evaluate the HIS failure causes. The results of the proposed approach indicated that six factors are of paramount importance in HIS failure causes: non-commitment of senior management, lack of project maintenance budget, senior management change, non-commitment (accountability) of users, inconsistency between company culture and change requirements (compatibility), and improper software development.