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Autonomous readers: the impact of news customisation on audiences’ psychological and behavioural outcomes

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ABSTRACT Customisation features on news websites and apps provide news readers with increased control over their reading experience by allowing them to choose what they can read next. This study… Click to show full abstract

ABSTRACT Customisation features on news websites and apps provide news readers with increased control over their reading experience by allowing them to choose what they can read next. This study investigated how two types of news customisation features could influence news readers’ need satisfaction for autonomy, news enjoyment, news engagement and intrinsic motivation to continue reading with two experiments. The findings of experiment 1 (n = 47) showed that news readers experienced greater need satisfaction for autonomy and spent more time reading news stories when the stories were provided through customisation features compared to the control condition (non-customisation). Experiment 2 (n = 92) found that participants’ intrinsic motivation to read increased when the stories were presented through the simple customisation feature compared to the no customisation feature. Further, news readers’ locus of control types (internal or external) was found to moderate the effect of the customisation feature on perceived engagement.

Keywords: news; news readers; customisation feature; customisation features; news customisation; customisation

Journal Title: Communication Research and Practice
Year Published: 2019

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