LAUSR

Background: The Catalan Health Care National Department (CatSalut) launches distinct safety phone questionnaires (PLAENSA program) every three years to some random selected patients from all public hospitals in order to benchmark PREMs. Written surveys tend to be the most cost effective and reliable approach. Our aim was to know more precisely the measured experience of our surgical attended patients, using and/or adapting some questions obtained from one specific PLAENSA Survey (patients undergoing hospital admission for any pathology). Selected questions focused with emotional aspects (appropriate care, pain control, and privacy), information (before and after surgery) and overall satisfaction. Method(s): Through an encrypted on-line platform (LimeSurvey) we created the surveys, sent the e-mails and analyzed the results. Starting on 2019, we continued with the project during 2020 and 2021, the COVID- 19 pandemic years. We started sending the surveys to patients operated on the first semester of 2019 and 2021. On 2020, with the COVID-19 pandemic, the scheduled surgery diminished until summer, so we launch the surveys at the end of October. We compared Neurosurgical patients' responses with overall results. Result(s): Answers to the survey are described in Table 1. Main results of some selected questions may be seen in Fig. 1. Conclusion(s): Patients demand receiving more comprehensive and understandable information and more involvement in several steps of their perioperative journey. We need well-informed patients at the center of the care process. In our opinion, on-line surveys are a good tool to connect with patients and give them a space to explain their opinions, feelings and experiences. In our randomly included populations, patient experiences did not vary during the pre-pandemic year compared to the two years of the pandemic. However, the percentage of responses in 2021 was lower than the previous ones. (Figure Presented).