LAUSR

PurposeThis study investigates whether the increased attention given to coaching as a training technique is affecting performance, while taking into consideration the mediating effect of organisational citizenship behaviour (OCB).Design/methodology/approachData is collected from Lebanese employees in the field, using a quantitative method and a confirmatory survey.FindingsThe study suggests that the creation of a supportive organisational behaviour in the organisation does provide a higher benefit from coaching.Research limitations/implicationsThe outcome of the study could have significant implications on the HR departments' managerial decision-making on the process of implementing novel tools and training techniques in services facilities.Practical implicationsThis study helps HR managers to assess the desirability of investing in coaching and orient the planning of their firms' HR strategy.Originality/valueThis research is based on a large sample collection from different business sectors in Lebanon. The quantitative survey results highlight a number of correlations that affect employees' performance. It further moves the responsibility from coaching as a tool to being part of a complete program of behavioural management and change.