LAUSR

Purpose Using Lean Six Sigma (LSS) implementation literature as an organising framework, this paper explores initial steps in a CI journey taken by an Irish University in order to identify the motivations, highlight key challenges and considers the capabilities required to initiate and sustain a CI programme. Design/methodology/approach This study focuses on one case organisation. A participative approach is adopted to learn from the initial steps taken in establishment of a continuous improvement programme. Given this approach the researchers had access to all documents and related archives associated with this initiative. Hence an iterative learning approach is adopted with analysis of data from the first 12-month plan informing the next planning and implementation phase. Findings This paper provides a reflective account of why and how a university went about commencing a CI programme. The motivation to establish the CI programme not only reflects the current fiscal environment but also one characterise...