LAUSR.org creates dashboard-style pages of related content for over 1.5 million academic articles. Sign Up to like articles & get recommendations!

Creating hospitable service systems for refugees during a pandemic: leveraging resources for service inclusion

Photo from wikipedia

Purpose: The overarching goal of this paper is to increase awareness among researchers and practitioners that refugees are disproportionally impacted by COVID-19, which increases their suffering Second, it extends a… Click to show full abstract

Purpose: The overarching goal of this paper is to increase awareness among researchers and practitioners that refugees are disproportionally impacted by COVID-19, which increases their suffering Second, it extends a recently introduced transformative refugee service experience framework by integrating and conceptualizing refugees' resource and service inclusion during a pandemic Third, it explores lessons learned and implications from the COVID-19 pandemic for the future of service research and practice Design/methodology/approach: This study synthesizes approaches on refugees, resources and transformative service research to develop an extended framework for addressing one of society's pressing issues during and after pandemics Findings: Recognizing refugees as providing resources rather than just needing or depleting resources can enable more inclusion It facilitates refugees' integration into society by drawing on their skills and knowledge This requires hospitable refugee service systems that enable service inclusion and opportunities for refugee resource integration Research limitations/implications: This article focuses on one vulnerable group in society However, the extended framework presented warrants broader application to other contexts, such as subsistence marketplaces Practical implications: Managers of service businesses and public policymakers should create more inclusive and hospitable service systems for refugees This may result in redesigning services, changing consumer behavior and reformulating public policy Social implications: Better inclusion and integration of refugees and their resources should increase their individual well-being, reduce social issues in society, increase overall societal well-being and productivity Originality/value: This article presents a novel extended framework for service scholars and service providers to increase resource and service inclusion of refugees in a disaster context © 2020, Emerald Publishing Limited

Keywords: service systems; inclusion; service; service inclusion; systems refugees; hospitable service

Journal Title: Journal of Service Theory and Practice
Year Published: 2020

Link to full text (if available)


Share on Social Media:                               Sign Up to like & get
recommendations!

Related content

More Information              News              Social Media              Video              Recommended



                Click one of the above tabs to view related content.