LAUSR

The objective of this work is to propose a model for evaluating the performance of city logistics by questioning the relationship between the stakeholders involved, key performance factors in terms of efficiency and responsiveness, and urban parameters. The study is of the quantitative exploratory-descriptive type, using auto-administered cross-sectional survey procedure, in which the questionnaire question instrument is available online. The agents classified as shippers were questioned and the data obtained were analyzed using Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) through Smartpls ®software. Five hypotheses were tested, in which the involved stakeholders factor in the SEM model was not statistically significant in relation to the performance of city logistics, pointing to the need for attention to this in terms of the strategic alignment from a new definition of the agents covered in the distribution of goods in the urban area. In addition, 56.4% of the variance in the city logistic performance variable was explained by the model.