LAUSR

Product-service system (PSS) is an effective solution for service-oriented manufacturing. In the life cycle of PSS, evaluation decision of PSS alternatives is of great significance for subsequent implementation. Supported by the big data of stakeholder comments, a PSS evaluation decision technique is explored. Based on the multi-stakeholder comments of PSS evaluation decision’s influence factors, the index system considering the environmental effect is constructed through analyzing and summarizing the co-occurrence matrix and semantic network diagram of high-frequency words. To determine the index value of PSS alternative, the stakeholders’ vague opinions expressed by trapezoidal fuzzy number are fused. At last, PSS alternatives are evaluated by Kullback-Leibler divergence (KLD) modified TOPSIS. The case of PSS evaluation decision for a printer company shows that the explored technique is effective.