LAUSR

The growing complexity of integrated systems makes root-cause analysis increasingly difficult. To address this challenge, advances in machine learning (ML) have been leveraged in recent years to design ML-based techniques for root-cause analysis. However, most of these methods require root-cause labels for defective samples obtained based on the analysis by human experts. In this article, we propose a multialgorithm two-stage clustering method with transfer learning for unsupervised root-cause analysis. First, a two-stage clustering method is proposed by applying multiple clustering methods to accommodate both numerical and categorical data and leveraging Silhouette score for model selection. Next, a double-bootstrapping method is proposed for data selection, transferring valuable information from a source product to a target product with insufficient data. In the first bootstrapping step, a random forest model is built to select effective source data. In the second bootstrapping step, clustering ensemble is applied to two-stage clustering to further improve the accuracy for root-cause analysis. Two case studies based on network products demonstrate the superior performance of the proposed approach compared to other state-of-the-art methods.