LAUSR

AIM The aim of this study is to evaluate the effect of Neurolinguistic Programming practices on organizational citizenship behaviour in nursing. BACKGROUND Neuro Linguistic Programming practices are used for different purposes in many areas and they can also be used to contribute to the acquisition of organizational citizenship behaviour. METHODS The research is a randomized controlled trial. The sample of the study consisted of 180 nurses. The data of the study were collected through face-to-face interviews conducted with the nurses in the sample group, Neuro Linguistic Programming training group, standard training and control groups between January and April 2020 after Neuro Linguistic Programming training was received by the researcher. Chi-Square Test and ANOVA test were used to analyse the collected data. RESULTS A statistically significant difference was found in the total score of the organizational citizenship behaviour in the Neuro Linguistic Programming training group compared to the standard training group and the control group (p<0.05). CONCLUSIONS The use of Neuro Linguistic Programming practices can be an effective method for nurses to gain organizational citizenship behaviour. Neuro Linguistic Programming practices can be used to achieve the desired goals, especially for the acquisition of informing and participation, tolerance and conscientiousness behaviours. IMPLICATIONS FOR NURSING MANAGEMENT Organizational citizenship behaviour exhibited by employees are very important for organizations. With this behaviour, nurses can improve all processes, from the quality of care services they provide to patients, to satisfaction. With this study, we think that both the work satisfaction of the nurses will increase, and the patients will receive quality service.