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Theoretical approaches to engagement with patients in case-management programs and assertive outreach teams: a systematic review of the literature.

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INTRODUCTION During last decade in Spain, nurses working in assertive outreach programs have replaced the traditional institutional setting in favor of the patient's own environment. Engagement with patients requires a… Click to show full abstract

INTRODUCTION During last decade in Spain, nurses working in assertive outreach programs have replaced the traditional institutional setting in favor of the patient's own environment. Engagement with patients requires a different skillset when the axis of the nurse-patient interaction is the patient's own environment. The engagement alone could be associated with the innate concept of patient's care and the helping relationship. However, in the individualized care models, the engagement seems to be an instrument with its own characteristics for the purpose of providing mental health care. AIM/QUESTION To systematically identify and assess the empirical evidence on the relationships and engagement between patients with mental illness (schizophrenia, psychotic disorders, schizoaffective disorders, mood disorders and disorders of adult personality) and nursing mental health nurses. METHOD Systematic literature review based on PRISMA guidance. RESULTS We identified and reviewed seven primary research studies. Following the analytic processes, three themes emerged: existence of different engagement levels, training needs and skills in the creation and consolidation of the engagement, and engagement as process. DISCUSSION The engagement of nurse and patient is understood as a process that incorporates different stages. While it is established, the engagement is subject to positive and negative influences. For the creation of the engagement and its maintenance specialized skills, knowledge and personal attributes (resilience, psychosocial skills, compressive knowledge of mental health illnesses, capacity to build effective relationships, adaptability and problem solving) are necessary, but the main focus is on context where it develops, selected by the patient himself, for example, his home IMPLICATIONS FOR PRACTICE: Administrators may have questions about appropriate hiring practices for assertive outreach teams since certain skills are necessary to obtain un engagement process, and staff training should be considered a key issue to provide specific skills for enhancing engagement and the therapeutic relationship. CONCLUSION The engagement must be understood as a long-term process. For the creation of the engagement and its maintenance, specialized skills, knowledge and personal attributes are necessary.

Keywords: outreach teams; assertive outreach; mental health; engagement; engagement patients

Journal Title: Journal of psychiatric and mental health nursing
Year Published: 2022

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