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Customer-Oriented Constructive Deviance as a Reaction to Organizational Injustice Toward Customers

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To date, research on the deontic model and third-party reactions to injustice has focused primarily on individuals’ tendency to punish the transgressor. In this study, we seek to extend the… Click to show full abstract

To date, research on the deontic model and third-party reactions to injustice has focused primarily on individuals’ tendency to punish the transgressor. In this study, we seek to extend the extant ...

Keywords: deviance reaction; oriented constructive; organizational injustice; constructive deviance; customer oriented; reaction organizational

Journal Title: Cornell Hospitality Quarterly
Year Published: 2021

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