LAUSR

This article offers some significant insights on the challenges of using social media in project management, using survey responses from 167 managerial and senior-level staff to an open-ended question. Data analysis, underpinned by SCT, was performed using systematic coding and matrix coding query techniques in NVivo (version 12.0) software. Results show that the use of social media in project management leads to challenges, including (1) behavioral (a “write first, think later” tendency; a lack of direction and focus in discussions), (2) cognitive (impaired decision-making owing to a lack of suitable and complete information), and (3) environmental (management of access control and accountabilities; information leakage) challenges. Implications are discussed.