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Network-Biased Technical Change: How Modern Digital Collaboration Tools Overcome Some Biases but Exacerbate Others

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Using three years’ data from more than 1,000 employees at a large professional services firm, we find that adopting an expertise search tool improves employee work performance in billable revenue,… Click to show full abstract

Using three years’ data from more than 1,000 employees at a large professional services firm, we find that adopting an expertise search tool improves employee work performance in billable revenue, ...

Keywords: change modern; technical change; modern digital; biased technical; digital collaboration; network biased

Journal Title: Organization Science
Year Published: 2021

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