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We can't respond to patient complaints using the one-size-fits-all approach.

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Sam Foster, Chief Nurse, Oxford University Hospitals, outlines how concerns with implementing NHS-wide processes highlighted in a recent study are in line what many executive staff are encountering in practice. Click to show full abstract

Sam Foster, Chief Nurse, Oxford University Hospitals, outlines how concerns with implementing NHS-wide processes highlighted in a recent study are in line what many executive staff are encountering in practice.

Keywords: patient complaints; using one; complaints using; size fits; respond patient; one size

Journal Title: British journal of nursing
Year Published: 2022

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